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Privacy Policy

Last updated: 15 April 2026 · UK GDPR Compliant · Zayn Productions Ltd
Contents
1. Who we are 2. Data we collect 3. How we use it 4. Data sharing 5. International transfers 6. Retention 7. Your rights 8. Cookies 9. Security 10. Contact

1. Who we are

Zayn Productions Ltd is the data controller for personal data collected through ZaynBot at zaynbot.com.
Contact: hello@zaynbot.com · +44 1452 938909

2. Data we collect

Account data: name, email, phone, business name, job title.
Billing data: billing address, payment method details (processed by Stripe — we do not store full card details), transaction history.
Usage data: IP address, browser type, pages visited, session data, device information.
Content data: bot configurations, conversation logs (where applicable), and support communications.

3. How we use your data

PurposeLegal Basis (UK GDPR)
Providing and managing your subscriptionPerformance of contract (Art. 6(1)(b))
Processing payments via StripePerformance of contract (Art. 6(1)(b))
Sending service notificationsPerformance of contract (Art. 6(1)(b))
Customer supportLegitimate interests (Art. 6(1)(f))
Improving the ServiceLegitimate interests (Art. 6(1)(f))
Security and fraud preventionLegitimate interests (Art. 6(1)(f))
Legal complianceLegal obligation (Art. 6(1)(c))
Marketing communications (with consent)Consent (Art. 6(1)(a))

4. Data sharing

We do not sell your personal data. We share only as necessary with: Stripe (payments), Vercel (hosting), Brevo (transactional email), Upstash (data storage), analytics providers (anonymised), and legal authorities where required by law.

5. International transfers

Some providers may process data outside the UK. We ensure appropriate safeguards (Standard Contractual Clauses approved by the ICO) are in place for all international transfers.

6. Data retention

  • Account data: subscription duration plus 2 years after termination
  • Billing records: 7 years (HMRC requirement)
  • Support communications: 3 years
  • Usage logs: up to 12 months

7. Your rights under UK GDPR

You have the right to: access your data, correct inaccuracies, request erasure, restrict processing, receive your data in a portable format, object to processing, and withdraw consent. Contact hello@zaynbot.com to exercise any right. We respond within 30 days. If unsatisfied, complain to the ICO at ico.org.uk or call 0303 123 1113.

8. Cookies

Essential cookies are required for the platform to function and cannot be disabled. Analytics cookies help us understand usage and can be disabled in your browser settings.

9. Security

We use TLS/SSL encryption in transit, encrypted data storage, access controls, and conduct regular security assessments. No internet transmission is completely secure — you accept the inherent risks of online communication.

10. Contact

Zayn Productions Ltd · 1 Alvin Street, Gloucester, GL1 3EJ
Email: hello@zaynbot.com · Phone: +44 1452 938909
ICO: ico.org.uk · 0303 123 1113

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